Users constantly complain that software solutions are hard to use, not intuitive and not built with end users in mind.
The problem
- Typically, software solutions are built with a focus on the functionality. User documentation tends to be left for later releases. Even when produced, the user documentation is not readily integrated into the sotware. Rather it is in documents kept separately from the software. Usually, this documentation is not screen specific.
- Even if the user documentation is provided, it can quickly get out of sync with the software.
- Users from different departments and with different roles can use the same screen to complete different aspects of their work. A lecturer and a student can access the same screen, but with very different permissions and actions. Any generic help information would be unhelpful and misleading.
- When software systems are difficult to use, they create confusion and errors, increase costs, reduce efficiency, negatively affect good Governance, and require extra staff training.
PiSuite is the solution
- PiSuite gives end users the power to create and update the help information so it exactly matches company’s current operational and policy requirements.
- The Help will have been created by a company employee (not a software expert) who knows all about the system from the operational, policy and business perspectives.
- The “Help” information created using PiSuite will be about company’s processing, not how the software system operates.
- PiSuite identifies the person and their role, and then presents on each screen relevant help information based upon the person’s role.
- The help is available on a screen as the user works on the screen, just one click away. The user does not have to move their attention away from the screen.
- PiSuite is simple to set up and can be deployed in an hour.
- Building the help information is as easy as writing a Word document.
- Updated help is instantly deployed to the software without requiring any software update by the software vendor.
- PiSuite will reduce errors and and the need for staff training, will reduce operating costs, and will increase Governance as employees will be guided to complete transactions in a standardised manner.