Messaging with the Support team
Using the PiSuite messaging module, you can allow instant messaging between your support team and your users.
Authenticated users
In case your website authenticates its users, then you have to enable messaging between the role of your support team and the role of the standard web site users in the “Linked Roles” page in PiSuite. In the following example, the support team belongs to the role Administrator, and the normal users belong to the role Candidate.
Anonymous users
In case your web site does not authenticate its users, then it needs help to identify the members of your support team.
You can follow these steps to assume the identity of a support user, and to then communicate with the other users of your web site.
- Login to PiSuite admin at https://app.pisuite.com
- Navigate to https://app.pisuite.com/Client/WebSite/List.aspx
- Select your web site.
- Navigate to the list of subscribers https://app.pisuite.com/Client/Candidate/List.aspx
- Click on the “Add” button to Create an authenticated user
- Copy the Encrypted user ID to your clipboard. The encrypted user ID is timestamped and will expire in two minutes.
- Make sure that the user is subscribed to your web site.
- Within two minutes, access your web site and click on the messaging button on the right edge of your browser.
- Click on the cog icon.
- Paste the Encrypted user ID from your clipboard, and click on “SAVE” to save the profile.
- Refresh the screen in your web site, and open messaging module. Open the user settings. Confirm that you have assumed the identity of the Support user.
- Confirm that you can see the messages sent to the Support user.
You can repeat the above steps to add another user e.g. Admin or Help to the messaging team for your web site.